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A clear vision about how and what
is to be done is a must to initiate the process of change management.
Absence of Vision will lead to Confusion.
Dynamism is an integral part of any industry and it is imperative
for an organization to be flexible towards changes in order to make
effective progress in all spheres. Change Management refers to the
making of changes in a planned and managed or systematic fashion.
The aim is to more effectively implement new methods and systems
in an ongoing organization. The changes to be managed lie within
and are controlled by the organization. The steps to achieve effective
Change Management necessarily include these 5 ingredients:
The Quality Assurance of a Service Organization can be defined in the following manner:
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